Client Support

We support our clients in the most prudent and efficient manner. When our clients contract us for support it is usually on an issue that is they seek our participation. Our solutions are delivered to be self-supported requiring less of a dependency from us. But, we are always there for our customers regardless of the nature of their inquiry.

Customers requiring Customer Support are reminded to provide the following information:

1. SLA Number

2. Service Code

3. Instance License

4. Severity Status per SLA Identifier

5. Description of Severity

When the above information is available, please contact us at support@groupmab.net
Rest assured, our support team will respond based on the above information provided.Thank you.